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| | | Frequently Asked Questions | 1. How long does it take to receive my order?
Once your order is placed, it usually takes 2 to 3 days for processing and packaging. Processing and packaging time is same for 2 business day air orders. Once your order is shipped from warehouse, it takes 1 to 6 days by UPS ground and 2 business days by UPS 2nd day air. Please be informed that orders are not processed or shipped on weekends and holidays.
2. How do I track my order?
UPS tracking number will be emailed once the order is shipped. You may track your package using the tracking # on www.ups.com.
3. I did not receive all items I ordered. Where are the rest of my order?
We carry full line of Dickies scrubs which means there are many styles, colors, and sizes. Some items (steady or seasonal) sell quicker than expected therefore, back orders do occur. If you have not received your complete order, it usually means the items are in back order status. We try to ship in-stock items as soon as possible so you do not have to wait until the entire order is available. We will send new tracking number for the back order item upon shipping. Please contact us if you need more back order information.
4. How do I make return?
We stand behind our products. If you are not fully satisfied with the merchandises you¡¯ve received, you may return your items for refund. Please refer to our return policy.
http://www.angelsuniform.com/privacypolicy.html
5. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us immediately. We will try to assist you as fast as we can. We may change or cancel your order if processing as not been initiated. Please be informed that we cannot guarantee any changes or cancellation.
6. How much is shipping cost?
We mostly shipped via UPS ground or UPS 2nd day air. Ground service is $8.95 and 2nd day air service is $22.95. These rates are flat rate and one time fee. There are no additional shipping cost incase of multiple shipping due to back order. We also offer free ground shipping on some orders. Please refer to our free shipping rules.
http://www.angelsuniform.com/privacypolicy.html
7. Do you offer coupons?
Yes, we offer coupons in regular basis (usually every quarter) and coupon codes are emailed to our regular customers. Even if you have never made a purchase on our website, you can still be added to our list. Please contact us if you wish to be added to our list.
8. Any special discounts on group or bulk order?
You will automatically receive 10% off of entire order if you are ordering $400 or more. Simply type GROUPDISCOUNT when you check out to receive 10% discount. Please contact us for more detail.
9. Can I check stock availability of items I like to purchase?
You may contact us before you make your purchase to check stock availability and we will gladly help you with that.
10. What forms of payment do you accept?
We currently accept visa and master cards only.
11. How can I find out my size?
Please check our size chart is each page. Dickies scrubs have several collection and styles for unisex, female and male. Sizing can be slightly different in each style. If you have any doubt as far as sizing, please contact us.
12. Can I order customized item or embroidery service?
Unfortunately, we do not take any orders for customized items. Embroidery service is not provided at this time.
13. Do you shipped to PO. Box or APO addresses?
We only ship within 50 U.S. states and we are unable to ship to P.O. Box or APO addresses.
14. I have emailed my inquiry, however, I have not heard back from you.
We try to respond to our customers¡¯ emails as soon as possible. The emails are responded in the order they were received. It takes up to 48 hours to hear from us. If 48 hours have passed and still did not hear from us, please remove junk/bulk mail filter and contact us again.
15. Do you have any catalogs?
If you wish to receive catalog in mail, please contact us and provide your mailing address. We will be happy to mail our latest catalog to you.
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